Billy Lerner and Wife On Putting Customers First
Mar 5, 2023
As President and CEO of New York’s largest privately-owned parking garage enterprise — iPark, Billy Lerner maintains the maxim of ‘going the extra mile’ for clients whether through attentive front-line staff or with the implementation of technological trends designed to improve and facilitate transactions.
New York, NY, United States - March 5, 2023 /MarketersMEDIA/ —
As companies have become more competitive than ever, their success depends on their ability to offer reliable customer service to an increasingly-aware consumer population. As President and CEO of New York’s largest privately-owned parking garage enterprise—iPark, Billy Lerner maintains the maxim of ‘going the extra mile’ for clients whether through attentive front-line staff or with the implementation of technological trends designed to improve and facilitate transactions. This focus on high-level, responsive service channels has enabled his company to sustain impressive growth from a single 25-car lot in 1960 to a footprint of close to 150 facilities today.
An insightful article produced by CRM software firm Kayako identifies two key, consistent aspects of customer service, which are that the consumer wants ‘effortless interactions’ and ‘more personable experiences’. Trends in clientele management can arguably be traced back 150,000 years when systems of trade and barter were established during humankind’s prehistory and historians note the first documented customer complaint in the form of a clay tablet dating to 1500BC which details a purchaser’s grievance to a seller regarding a delayed and damaged shipment of copper ore. Following the invention of the telephone in 1876 and the establishment of the first call centres in the 1960s (structured as Private Automated Business Exchanges and enhanced by the introduction of toll-free 1-800 numbers), business-client relationships are now defined by technologically-advanced multichannel communication streams - a far cry from clay-engraved, foot-delivered complaints.
In a candid discussion with industry publication ParkingExec, Billy Lerner describes iPark’s patrons as a ‘lifeline’ and despite being an admittedly ‘rudimentary’ business they are dedicated to a consumer-centric and forward-thinking operational model. Always an innovator, he has adapted current technology trends to better serve users with the incorporation of electric-vehicle charging stations into many of his facilities and a streamlined online booking system, complete with a live, digital assistant chat module—a pioneering step amongst major parking operators. A Forbes.com article (‘Ten Customer Service and Customer Experience Trends for 2017’) echoes the importance of such a move, emphasizing the productivity of AI and Chatbots and the value of providing proactive, personalised and convenient service. Well-aware of the multifaceted approach to service delivery, Lerner cultivates low staff turnover rates to ensure his workforce is well-trained and familiar to clients.
When he’s not busy applying his 40+ years of entrepreneurial acumen to the continued success of the business his father founded, Billy Lerner is a dedicated family-man (husband and father of three) and philanthropist. His non-profit Billy4Kids, founded in 2013 with a mandate to preventing soil-transmitted parasitic infections, has provided thousands of shoes to children in impoverished countries in order to shield them from debilitating illness, earning Lerner a Humanitarian award at the Annual Edyeyo Gives Hope Gala. He regularly contributes to media sources such as 33Voices, Radio America, Leaders Magazine and The Atlantic, and actively shares key insights via his website BillLernernews.com and social media accounts (Twitter: https://twitter.com/billy_lerner and Facebook: https://www.facebook.com/billylernerofficial/).
Bill Lerner - President and CEO of iPark: http://billlernernews.com
Billy Lerner (@billy_lerner) - Twitter: https://twitter.com/billy_lerner
Billy Lerner - Home - Facebook: https://www.facebook.com/billylernerofficial/
Contact Info:
Name: Billy Lerner
Email: Send Email
Organization: BillLernerNews.com
Website: http://billlernernews.com
Release ID: 89091404
If you detect any issues, problems, or errors in this press release content, kindly contact [email protected] to notify us. We will respond and rectify the situation in the next 8 hours.
More News
Violin virtuoso Kevin Zhu joins Hong Kong Sinfonietta for an evening full of Spanish flair
Georges Bizet’s Carmen is not the only 19th century piece of music crammed with Spanish flair and flavour. A month before the March 1875 premiere of Bizet’s southern Spain-set opera came fellow French composer Edouard Lalo’s Symphonie Espagnole – a brilliant five-movement fiesta for violin and orchestra written for the legendary Spanish violinist, conductor and composer Pablo de Sarasate. Seduction was the word du jour for Hong Kong Sinfonietta’s concert centrepiece on September 26, when...
48 hours to make the most of Kuala Lumpur’s unique mix of heritage, modernity and nature
[The content of this article has been produced by our advertising partner.] The Malaysian capital of Kuala Lumpur is often viewed simply as a gateway to the rest of Asia, but it is a destination worth lingering in. In just 48 hours, visitors can explore a 400-million-year-old cave temple complex, stroll through a rainforest canopy in the heart of the city, sample some of Southeast Asia’s most diverse street food and enjoy afternoon tea overlooking one of the world’s tallest skyscrapers. As the...
Ab Sommer 2027: Mit dem Zug von München über Innsbruck direkt nach Mailand und Rom
Die Deutsche Bahn, Trenitalia und die Österreichischen Bundesbahnen bringen ab dem nächsten Sommer Europa-Reisende von München ohne Umstieg nach Mailand und Rom. The post Ab Sommer 2027: Mit dem Zug von München über Innsbruck direkt nach Mailand und Rom appeared first on Business Traveller.
New Tourism Record Set: The Palm Beaches Surpass 6 Million Visitors for the First Half of the Year
Discover The Palm Beaches (DTPB), the destination marketing organisation for Palm Beach County, announced that The Palm Beaches welcomed a record-breaking 6.09 million visitors during the first half of 2026, a 6.4% increase over the same time period last year.
Etihad Rail connects Abu Dhabi and Dubai as UAE enters new era of passenger travel
The UAE will redraw its tourism map on 30 September when Etihad Rail launches passenger services between Dubai and Abu Dhabi, putting the country’s two biggest visitor destinations just 64 minutes apart by train and, for the first time, offering a genuine alternative to the road that has defined travel between them for decades.
Rediscover Latin America with Air Canada this Winter
Air Canada is inviting European travellers to start planning their winter escapes with its expanded Winter 2026-27 schedule, offering more seamless connections to Latin America than ever before. With the addition of new services to destinations including Rio de Janeiro, Cartagena, Guatemala City and Costa Rica this winter, Air Canada is making it easier for European travellers to discover destinations than ever. Whether exploring ancient ruins, vibrant cities, or tropical coastlines, passengers can enjoy convenient connections and a smoother journey to the heart of Latin America.
GOLF SAUDI STRENGTHENS LONG-TERM COMMITMENT TO WOMEN’S GOLF IN THE KINGDOM
Golf Saudi today announced a multi-year commitment to The Championship, a world-class women’s golf tournament in the UK, which from 2027 will be co-sanctioned by the LPGA and the Ladies European Tour (LET) and will carry a prize fund of $4 million. The partnership builds on Golf Saudi’s backing of women’s golf since 2020 - part of a strategy to grow the game of golf and support women’s sport on the world stage and in the Kingdom.
7 Pokemon experiences in Tokyo to celebrate 30 years of Pikachu and co
Thirty years ago, Japanese video game designer Satoshi Tajiri combined round Gashapon capsules from coin-operated toy vending machines with his childhood bug-collecting hobby to create a virtual world where players could explore, catch and trade creatures with special abilities. When he released Pocket Monsters Red and Pocket Monsters Green for the Game Boy handheld game console in February 1996, a global phenomenon was born. Today, the franchise, which officially rebranded as Pokemon in 1998...
Style Edit: Richard Mille welcomes Turkish actress Serenay Sarıkaya to its family
There is a certain freedom in refusing to follow a predetermined path. It is a quality Serenay Sarıkaya has brought to a career that has moved effortlessly between television, film and theatre, and one that now connects her with Richard Mille as the brand’s newest partner. Having entered the industry at just 15, the Turkish actress has built her career by following curiosity rather than convention. Each new role has offered another opportunity to explore unfamiliar territory, from the stage to...
50 History Facts So Disturbing, Bizarre, And Unbelievable You’ll Swear They Can’t Be Real
Things may make you say "WTF!" in 2026, but 2026 has nothing on the past. View Entire Post ›
Demand for Private Jets is Growing in Africa. Can Infrastructure Keep Up?
Manufacturers are betting on demand from the continent's wealthy, but thin maintenance networks and unfavourable tax regimes are keeping many aircraft, and their owners' money, offshore. The post Demand for Private Jets is Growing in Africa. Can Infrastructure Keep Up? appeared first on Business Traveller.
Travel Around Europe And Find Out What Soup You Should Have On A Crisp Fall Day
Get cozy with some delicious soup this fall! View Entire Post ›
YOUR NEWS, OUR NETWORK.
Do you have Great News you want to tell the world?
Be it updates about your business or your community, you can make sure that it’s heard by submitting your story to our network reaching hundreds of news sites across 6 verticals.